Shipping policy

Thank you for shopping at Chronex Co. We understand that receiving your order quickly is important, and we do our best to process and ship all orders as efficiently as possible.

Shipping Methods & Costs

• Free worldwide shipping on orders over $150

• Shipping method is automatically selected at checkout based on your location

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking number.

After 24 hours of placing, orders can't be altered or cancelled.

Estimated Delivery Time

For US customers, delivery takes 4-5 business days.

For international customers, delivery usually takes 7–13 business days, depending on your destination.

Please note that delivery times may vary due to factors beyond our control, such as customs inspections, carrier delays, or public holidays.

International Shipping

We ship internationally.

For most destinations, customs duties, import taxes, and fees are prepaid, meaning you should not be required to pay additional charges upon delivery. However, local regulations may vary depending on your country.

Tracking Your Order

Once your order has shipped, you can track it using the tracking number provided in your confirmation email.

You may also track your order by visiting our Tracking Page and entering your order number and email address.

Shipping Restrictions

Due to carrier limitations, we may not be able to ship to certain countries.

If checkout is completed successfully, this means we are able to ship to your location.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at:

📧 info@help-chronex.com

Our team will assist you and work with the shipping carrier to resolve the issue as quickly as possible.

Changes to Your Order

Once an order has been shipped, we are unable to change the shipping address or any order details.

Please ensure that all shipping information is correct at the time of purchase.

Important Notice

Delivery timelines are estimates and not guaranteed. While we do our best to meet stated timeframes, delays may occasionally occur due to customs processing, carrier issues, or external circumstances beyond our control.