FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship overseas?
Yes, we offer free worldwide shipping on orders over $150. Please note that shipping times may vary depending on the destination country.
Do I have to pay taxes? duties?
No, you won't encounter any additional charges. We cover "ll taxes and import duties, ensuring a hassle-free delivery experience.
The price you see is the total you'll pay, with no surprise fees at delivery.
How long does it take to receive my order?
Orders are typically processed within 1–3 business days.
After processing, delivery usually takes:
- Standard shipping: 5–8 business days
Delivery times may vary depending on location and external factors.
Can I change my shipping address?
You may request a shipping address change within 24 hours of placing your order. After this period, changes are no longer possible as the order will have already entered processing and preparation for shipment.
Orders
Below are some of are common questions about orders
Can I cancel my order?
Orders may be canceled within 24 hours of purchase. After this period, cancellations are no longer possible as the order will have already entered processing and assembly stages.
How do I return/exchange my order?
To initiate a return or an exchange, please contact our customer support team. We will guide you through the return process and provide the necessary instructions.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order anytime using the tracking page on our website.
What should I do if my order is missing?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the shipment status and assist you in resolving the issue as quickly as possible.
Products
Below are some common questions about our products
What movements do you use?
We use automatic movements such as NH34, NH35, NH36, NH38, NH70, NH72, MIYOYA 8285, VK63, VK64 and VK61
Recognized globally, these movements ensure flawless function to match your daily pace.
How do I adjust the bracelet?
We include (for free) a complimentary tool kit to help you adjust the strap properly.
Are they water-proof?
Our watches have a water resistance of 5AM, this mean that they are designed to be water-resistant for everyday situations, such as splashes or rain. However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as an improperly screwed crown, a sudden impact, or a change in temperature.